At VOGANTA, we commit to delivering premium quality street fashion and luxury lifestyle accessories. We want you to wear your style with absolute confidence. If you are not entirely satisfied with your purchase, we are here to help you resolve it quickly.

Please read our comprehensive policy regarding returns, refunds, and replacements below:

1. Policy Timeline & Eligibility Window
• 7-Day Window: You have 7 calendar days from the exact date of delivery to log a request for a return, refund, or replacement.
• Expiration: Requests received after the 7-day window will unfortunately not be eligible for processing.

2. Product Conditions for Return & Replacement
To qualify for a successful return or replacement, your item must meet the following strict quality control criteria based on our product categories:

• Sneakers: Must be entirely unworn, clean, and free of any outdoor creases, dirt, or scuffs on the soles. They must be packed in the original shoe box.
• Timepieces & Watches: Must not have any scratches, link adjustments, or structural alterations. The protective plastic film on the dial and case back must be intact.
• Sunglasses: Must be free of any lens smudges, micro-scratches, or frame bending, and returned inside the original protective hard case with the microfiber cleaning cloth.
• Women’s Handbags: Must have all internal stuffing, zipper protectors, tags, and dust bags intact. The leather or fabric must show no signs of usage or wear.

⚠️ Important Note: The original brand box, packaging, price tags, barcodes, and any freebies/invoices received with the package must be returned alongside the product. Missing packaging will result in a rejected request.

3. Replacement Policy (Damaged, Defective, or Wrong Item)

If you receive an item that is damaged during transit, defective (e.g., a watch movement not working, a broken handbag zipper), or completely different from what you ordered:

• We will arrange a free replacement of the product.
• Unboxing Video Requirement: To protect against transit fraud, we highly recommend providing a brief, unedited video showing the opening of the parcel package if you receive a damaged item.
• If the exact same model or size is out of stock, you can opt for an alternative item of equal value or request a full refund.